Laird Labs / Heartwood

Heartwood Support

Effective date: June 30, 2026

Use this page for Heartwood support, TestFlight questions, purchase help, privacy requests, and App Review contact.

Contact

Email support@lairdlabs.com for help with Heartwood. Include your device model, iOS version, and a short description of what happened if you are reporting a bug.

Purchases And Restore

Heartwood uses Apple in-app purchases and RevenueCat for subscription and entitlement status. If a purchase does not appear, open the in-app paywall or profile screen and use Restore Purchases. Subscriptions are managed through your Apple ID settings.

Health, Notifications, And Photos

Step rewards are optional and use HealthKit step count on device after permission is granted. Care reminders use local notifications. Time-lapse videos are saved to Photos only when you choose Save to Photos.

Helpful Links

Marketing Page App overview and product story. Privacy Policy How Heartwood handles local data, HealthKit, purchases, and support requests. Terms of Use The terms that govern use of Heartwood and in-app purchases. Email Support Contact Laird Labs directly for support or review questions.